Every contractor carries one of three statuses. There is no score, no percentage and no letter grade — a contractor is either fine, not fine, or hasn't started.
| Status | Means |
|---|---|
| Compliant | Everything you require is on file and in date. |
| Non-Compliant | Something is expired, or a required coverage is missing or below your minimum. |
| No Documents | Nothing has been filed yet. Neutral, not a failure — this is where every new contractor starts. |
The rule that surprises people
A contractor with three expired certificates and one current one is Compliant.
That looks wrong until you think about what a document collection actually is. Certificates accumulate: last year's, the year before's, and this year's all sit on the record, because you want the history. If any one expired document made a contractor Non-Compliant, everybody would go red within a year and the status would stop meaning anything.
So the rule is: a set of documents only fails when every expirable document in it has lapsed. The expired ones alongside a current certificate are archive, not failures.
Note
Expiring soon is not a status
A certificate that expires in three weeks is still valid, so the contractor is still Compliant. Deadlines coming up appear in the Action Queue and in your alert emails rather than changing anyone's badge. The badge answers "are they covered right now?", not "will they be covered next month?" — you need both, and they're on different screens for a reason.
Where status is decided
Against your organization's required coverages. If you don't require Auto Liability, a contractor without it is Compliant. If you do, and theirs lapsed last month while their general liability runs to December, they're Non-Compliant — a certificate can lapse one coverage at a time.
What happens next
If someone's status isn't what you expect, Why a contractor shows as Non-Compliant walks through the four causes in order.