A certificate has lapsed. Here's the short version: send a renewal request, and check whether they're actually on site right now.
Get the replacement moving
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Request the renewal
Open the contractor and click Request Documents. Say what's expired in the message — "your workers' comp lapsed on 3 March" gets a faster response than "please send an updated COI".
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Ask the broker if you can
Send it to the broker rather than the contractor if you have the address. Brokers issue certificates; contractors have to ask their broker and then remember to forward it.
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Let it clear itself
The new certificate arrives, is read, and the status clears on its own. You don't need to delete the expired one — it stays as history, and it doesn't hold the contractor back once a current certificate is on file.
The question worth asking first
Is this contractor on a job today? An expired certificate on someone who last worked for you in autumn is an admin task. An expired certificate on someone currently on site is a different conversation, and it's the reason the Action Queue orders by urgency rather than alphabetically.
Stopping it happening again
Expired certificates mostly mean nobody was warned in time. On a Starter plan or above, alerts fire at 90, 60, 30 and 7 days and the contractor gets their own copy with an upload link — so the renewal usually arrives before the lapse. If you're on Free, the Monday summary is your warning; see How expiration alerts work.
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